Short Course Enrolment Form

Thankyou for selecting TLC Training Solutions to complete a Short Course. 

This is for enrolment into an Accredited Unit of Competency or a Skill Set.

Please ensure you complete every question. Once we receive the completed enrolment form we will send you login detaisl to start yur onlien course, or if doing via class based, contact you to discuss the start date.

Please make sure you read the following:

• Refund Policy and Procedure (included in this document)

• Privacy Policy and Notice
  

• Student Handbook
  

• Course Guide NSW or Course Guide QLD
  

Permission to discuss your studies with another person.

If you give permission for TLC to discuss your enrolment, course details and finances with any person(s) other than yourself, please provide details below:

• Re-issue of Statement of Attainment $15 per copy

• Failure to attend a first aid class after you have confirmed your booking $150

• Re-sit fees $45 per assessment item (only applicable following 3 insufficient results recorded)

• Photocopies of assessments held by TLC 20c per page in grey scale only
  

DEFINITIONS

ASQA means Australian Skills Quality Authority, the national VET regulator and the RTO’s registering body

Standards means the Standards for Registered Training Organisations (RTOs) 2015 from the VET Quality Framework

POLICY

1. Protection of fees paid in advance

• TLC Training Solutions protects the fees that are paid in advance by students.

• TLC Training Solutions does not require a student to ever pay more than $1500 in advance for services not yet provided, either prior to course commencement or at any stage during their course.

2. Fees and refund information

Prospective and current students are advised of the fees associated with a course in the relevant Course Guide and on the Payment Schedule.  In compliance with Clause 2.1 of the Outcome Standards, information regarding fees is provided prior to TLC accepting your enrolment. 

Fee information includes:

• All relevant fee information including fees that must be paid and payment terms.

• Deposits and refund information and conditions relating to these.

• The learner’s rights as a consumer.

3. Inclusions in course fees

• Unless otherwise specified, course fees include all the training and assessment required for students to achieve the qualification or course in which they are enrolling.

• Course fees include the issuance of a testamur and record of results and/or statement of attainment. For additional copies or re-issuing of any of these documents an additional fee is applicable. 

4. Overdue payments

• Students who are having trouble in paying their fees are invited to call our office to make alternative arrangements for payment during their period of difficulty.

• TLC Training Solutions reserves the right to suspend the provision of training and/or other services until fees are brought up to date. Students with long term outstanding accounts may be withdrawn from their course if payments have not been received and no alternative arrangements for payment have been made.

• Where an EziDebit arrangement is in place, dishonour fees are charged by EziDebit as outlined on your agreement with them and in addition, a $15 dishonour fee is charged by TLC and added to your account.

5. Refunds

Any refund applicable and how it is to be calculated will be dependent on the mode of study your enrolment is linked to.

Fee for Service Enrolments

Fee for Service means you are not in receipt of any State funding to support your fees and all costs will be met by yourself or a third party (example: employer, parent / guardian / JSA). Regardless of who is paying (yourself or the third party) all Fee for Service courses have the following refund policy applied.

• All course fees include a non-refundable enrolment fee which is outlined in the Course Guide.  These fees are non-refundable except in the unlikely situation where TLC Training Solutions is required to cancel a course due to insufficient numbers or for other unforeseen circumstances.  In this case, students will receive a full refund of their enrolment fee.

• Students who withdraw from a course and wish to seek a refund or have the amount they owe on their fees reduced, must apply to TLC Training Solutions in writing, outlining the details and reason for their request.  Students who do not complete a withdrawal form or provide request to cancel in writing, are not eligible for consideration of a refund or reduction in fees.

• Eligibility for a refund will be assessed based on the services provided to the student and the costs incurred by TLC Training Solutions to provide those services to the student.

• No refund applies to any unit, cluster or RPL process commenced (regardless of whether these units have been completed) at time of cancellation. Commencement is proven by a completed Commencement of Unit/Cluster form, Online Course information, your Training Plan and Student Management System data.

• Refunds will apply for any units, clusters, RPL process paid for but not yet commenced at time of cancellation.

• The cancellation process requires an audit of your student file to ensure compliance.

• Refunds can be appealed following our Complaints and Appeals Policy and Procedure.

1. I am applying to enrol in a short course with TLC Training Solutions.
   

2. The information provided by me in this form is complete, true and correct.

3. I acknowledge that I have read and understood the full Student Handbook and Course Guide and that I agree to abide by all of TLC Training Solutions policies, terms & conditions. 

4. I acknowledge that providing false information and / or failing to disclose any information relevant to my application for enrolment may result in the withdrawal of any offer.

5. I am aware that TLC will contact me following my application and it is my responsibility to supply any further documentation and information requested to complete my enrolment.           
   

6. I understand that I will receive an invoice outlining the course fee payable and agree that this will be paid within 7 days (or prior to attending a class if applicable). If completing online, I understand my login will be cancelled if fees are not paid. No certificate will be issued if fees are not paid.
   

7. I am aware of my rights and responsibilities and consent to the collection, use and disclosure of my personal information in accordance with the Privacy Policy and Notice.